Netherlands, Son

Customer Support Planner

Do you thrive on the challenge of ensuring optimal logistics processes to deliver to our customers on time? Are you seeking a role where you play a pivotal part in the timely delivery of complex, high-quality electronic modules to prestigious companies in the high-tech sector? Then this position is a perfect opportunity for you. As you hold the central role in meeting the logistics customer demand, every week is dynamic. Interested? Do not hesitate and apply now. Continue your career at Neways!


Netherlands, Son
Job area
Supply Chain
Work experience
Previous experience in planning and operational and logistical processes is advantageous
Educational background
Bachelor-level of thinking
Flexible working hours and the option to work partly from home
Employment type

This is how you make impact as a Customer Support Planner

As a Customer Support Planner, you will be an integral part of one of our Customer Focus Teams, working alongside your colleagues to ensure everything runs smoothly for our customers. In this role, you will be responsible for the daily receipt and processing of sales orders and forecasts, translating them into production orders to ensure timely and high-quality delivery in line with our customer agreements. With your excellent communication skills, you will be the primary point of contact for our customers, keeping them informed about the status of their orders and understanding their needs and challenges through regular consultations.

First step
Apply today
Second step
Intake tomorrow
Third step
Second interview
Final step
Start right away

Your daily responsibilities include

  • Assessing, confirming, and maintaining orders and forecasts from various customers;
  • Processing a production plan in proper alignment with sales orders;
  • (Re)planning orders based on material availability, capacity, and customer demand;
  • Ensuring timely and accurate communication with the customer;
  • Performing analyses on delivery performance, realized revenue, etc., and timely reporting of various function-related KPIs;
  • Identifying shortages, initiating and coordinating follow-up actions;
  • Optimizing various logistics processes.

This is what we offer you as

In addition to a competitive salary that we tailor to your knowledge and experience, we offer a challenging position in a rapidly growing, dynamic, and project-driven international organization where you will work with a team of enthusiastic professionals. We believe it is important for you to continue developing yourself, so we provide opportunities for personal growth and a lot of freedom for your own initiatives.

Furthermore, you can expect:

  • 27 vacation days, plus 13 additional ADV (Additional Days Off) days;
  • A role that exposes you to all aspects of Supply Chain;
  • Flexible working hours and the option to work partly from home;
  • An attractive bicycle plan;
  • Pension scheme, holiday allowance, and travel allowance.

This is what you bring to the team

In this role, you play a crucial part in ensuring the timely delivery of our complex and high-quality electronic modules to our renowned clients in the high-tech sector. To accomplish this effectively, we require the following:

  • Bachelor-level of thinking;
  • Previous experience in planning and operational and logistical processes is advantageous, preferably within a production environment;
  • Ability to switch effectively between various tasks and adept at setting priorities;
  • Structured approach to work and willingness to make decisions;
  • Strong communication skills in Dutch and English, with German as a plus;
  • Proficient knowledge of MS Office and experience with ERP systems;
  • Strong analytical skills enabling you to identify areas for improvement effectively.

Ready to make impact?

Great! Apply now and explore Neways to create impact as a Customer Support Planner

Do you have any questions? Please contact our Corporate Recruiter.

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(Y)our work changes lives

At Neways, we work to solve today’s and tomorrow’s challenges with cutting-edge high-tech innovations. You work with the brightest talents from all over the world. Highly motivated professionals who want to make a difference. Just like you. Together, we create solutions that improve the lives of people all over the world. That’s why (y)our work changes the way we live, work and play.